Return & Refund Policy

At My Store, we want you to be happy with your purchase. If something isn't right, here's how our return and refund process works.

Eligibility for Returns

Items must be unused, unworn, and in their original condition with tags attached
Return requests must be made within 3 days of delivery
Proof of purchase (order number or receipt) is required

Non-Returnable Items

Handmade crochet accessories, as each piece is uniquely crafted (unless damaged or defective)
Items marked as final sale or clearance
Products that have been used, washed, or altered

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the product. We will arrange a replacement or refund at no additional cost to you.

How to Request a Return

Contact our support team through the store's contact page with your order number and reason for return
Our team will review your request and provide instructions
Once approved, ship the item back to us (if applicable) or arrange pickup as instructed

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days to your original payment method, or as store credit if preferred.