Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept?
A: We accept cash on delivery (COD) as well as online payment methods available at checkout.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible after placing your order. We can accommodate changes or cancellations before the order has been processed for shipping.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are typically delivered within 3-7 business days, depending on your location within Pakistan.
Q: Do you offer nationwide delivery?
A: Yes, we deliver across Pakistan.
Q: How can I track my order?
A: Once your order is shipped, you will receive tracking details to follow your order's progress.
Products & Sizing
Q: What sizes are available for clothing items?
A: Our stitched suits and kurta sets are available in Small, Medium, and Large. Please check the specific product page for exact size details.
Q: Are the crochet accessories handmade?
A: Yes, all our crochet items (flowers, bows, gloves) are handmade with care, so slight variations between pieces are normal and add to their unique charm.
Q: Is the medical scrub suit unisex?
A: Yes, our scrub suits are designed to be comfortable and suitable for all healthcare professionals.
Returns & Exchanges
Q: What is your return policy?
A: If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can arrange a replacement or refund.
Q: Can I exchange a product for a different size?
A: Yes, size exchanges are possible subject to product availability. Please reach out to our support team to arrange this.
Contact
Q: How can I contact customer support?
A: You can reach us through our store's contact page or email us directly, and we'll respond as soon as possible.